Terms & Conditions
TERMS & CONDITIONS
1. Booking your Excursion and Transportation
a) Your contract in respect of your excursion and transportation is made with Scott’s Excursions & Tours (‘the Company‘) and all bookings are subject to these terms and conditions.
b) All communications by the Company in relation to your excursion and transportation services will be sent to the client via email. .
c) All bookings must be made through the website or an authorized representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a deposit of 50% of the total cost of the booking.
d) Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the (Company) issues an invoice and the deposit is received. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
e) Your services offered by the (Company) must be paid in full at least 14 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form or invoice guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
f) If you book within 30 days of your departure date payment must be made in full at the time of booking.
g) All special requests, such as dietary requirements, should be noted on the booking form or sent via email to scottexcursion.n.toursja@gmail.com
h) The Company will provide the service as set out and confirmed in writing.
2. Price Policy
a) The Company will provide a breakdown of the costs involved in a booking and notify you of any increase in price before accepting your booking.
b) After a Confirmation Invoice has been issued, unless you choose to pay for your booking services in full at the time of booking, the price of your booking services (tour/transportation/excursions, etc) is subject to the possibilities of surcharges in certain limited circumstances. However, a surcharge will only be levied to allow for variations in transportation cost, including cost of fuel, increase in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports, the exchange rate applied to the particular package or if the government or regulatory body introduce an increase of taxes. Even then, the Company will absorb an amount equal to 2% of your booking price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. Surcharges will be notified by a revised Confirmation Invoice sent to you.
c) The financial commitments offered above by the Company mean that the Company is not able to reduce the booking prices.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to your bookings due to unforeseen curcumstances and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another tour/excursion/transportation service from us or (iii) to cancel your booking services.
b) No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.
c) Major changes include cancellation, changes to your airport pick up/drop off location, delays in departure or return by more than 12 hours and accommodation changes to an inferior standard of accommodation.
d) The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.
4. Cancellation and Changes by You
a) You may cancel your booking services at any time provided, just notify the Company in writing by email. The following charges will be levied on any cancellation:
6-10 days or more 50% of Deposit
3 – 5 days 100% of Deposit
2 – 3 days 80% of Tour Cost (if client has PAID for the tour in full)
1 – 2 days 100% of Tour Cost
5. Our Responsibilities
a) The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company does not own or operate the services booked outside of the transportation and tour services.
b) The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your booking services (tour/transportation/excursions, etc), or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the booking services (tour/transportation/excursions, etc) the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
d) The Company regrets that no refund will be made on unused tickets for travel, but will make arrangements for rescheduling of services based on availability.
6. Your Responsibilities
a) Each member of the party must have a form of identification, valid passport,and all necessary documentation for the countries they are touring. The Company accepts no responsibility for any delay or expense should your documents not be in order.
c) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your booking services (tour/transportation/excursions, etc). The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your booking services (tour/transportation/excursions, etc). No credit or refunds will be given for lost, mislaid or destroyed travel documents.
d) By booking a booking services (tour/transportation/excursions, etc) with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on booking services (tour/transportation/excursions, etc) with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your booking services (tour/transportation/excursions, etc) will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
e) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
f) All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
9. Disclaimer
The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.
10. Complaints
a) If you have a problem during your booking services (tour/transportation/excursions, etc), please inform the relevant agent/representative immediately so that they can endeavor to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to the Company within 14 days of returning home, giving all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
b) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
11. Data Protection Act
It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfill the Company’s contract to you.
Scott’s Transport & Tours, is committed to maintaining the privacy of personal information that you provide to us when using the Company’s web site. This Privacy Policy describes how we treat personal information received about you when you visit https://www.scotttransportandtours.com. We may make content or services from other web sites including our co-branded web sites available to you from links located on the website. These other web sites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such web site to determine how that site protects your privacy.
Privacy Policy Promise
While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Scott’s Transport & Tours.
Here then, is our promise to our individual customers:
We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
We will always maintain control over the confidentiality of our customer information.
We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companies use of customer information.
Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.
Information We Collect General:
When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.
Web Site Usage Information:
We automatically collect IP addresses and Web site usage information from you when you visit our Website. This information helps us evaluate how our visitors and customers use and navigate our Website on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.
How We Use Information Collected
We may use information in the following ways:
For the purposes for which you specifically provided the information.
To send you email notifications about our new or existing products and services, special offers, or to otherwise contact you.
To enhance existing features or develop new features, products and services.
To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
We may combine the information that we collect from you on the website with information that you provide to us in connection with your use of our other products, services and web site.
We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
Cookies
We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.
Security
The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
Policy Modifications
We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically.
However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Comments and Questions
If you have any questions, comments or concerns about our Privacy Policy, please contact us.